Terms and conditions

Membership Terms and Conditions

These terms and conditions form the basis of the Video Ezy Online MEMBERSHIP. Information on how to enrol, the Registration and General Terms and Conditions for Participation form part of these terms and conditions.
The Video Ezy Website (VEW) has free membership online which, from time to time, offers special, bonuses and privileges to members who register their details online at www.videoezy.com.au

1. Members

  1. VEW customers who wish to apply for a membership must register online at www.videoezy.com.au, and in doing so they agree to be bound by these terms and conditions. Only individuals may be members and may only hold one membership at any one time. Registrations submitted for membership to be registered under the names of two or more individuals or by corporations will not be accepted.
  2. Membership to the VEW is only open to residents of Australia.
  3. VE may reject or refuse any Registration at its discretion.
  4. VE may cancel any membership at any time without notice and for any reason, including (without limitation) if the member: fails to comply with these terms and conditions; supplies any misleading information or makes misrepresentations to VE, any participating VE stores, or any Rewards provider; dies or becomes bankrupt; fails to comply with the terms on which any reward or promotion is offered; or abuses any privilege accorded to the Member.
  5. A Member may terminate or cancel the VEW Membership at any time by emailing webmaster@videoezy.com.au

 

2. Receiving bonus offers based on VEW Membership

  1. A Member who receives a Video Ezy bonus offer will by entering their Membership logon details online, receive the Bonus Offer with specific terms and conditions for each offer.
  2. A Member cannot combine a VEW Bonus Offer with any other VEW or VE Offers.
  3. Any Participating VE stores shall be entitled to assume, on presentation of a VEW bonus offer, that the presenter is the registered Member. Normal membership and hiring conditions in-store apply to all offers redeemed.
  4. Bonus Offers have no cash or monetary value and cannot be sold, transferred, assigned, or otherwise dealt with except in accordance with these terms and conditions.

 

3. Variation or change to Terms and Conditions

  1. VE reserve the right to vary the terms and conditions of VEW membership, or suspend or terminate the Promotion at any time without prior notice.
  2. Without limiting clause 7.1, VE may at any time in its absolute discretion and without notice, cancel the VEW Memberships, introduce an expiry date for use of the Membership offers or make any other change to membership privileges.
  3. VE will endeavour to advise members of information about Promotions (such as any changes of the kind listed above), but VE will not be liable for any failure to do so.

 

4. Notice

  1. Any notice to members will be posted to the member at the mail or email address appearing in VE records. Notices to VE shall be posted to PO Box 3531, Rhodes Shopping Centre, Rhodes NSW 2138 or to feedback@videoezy.com.au

 

5. Limitation of Liability

  1. All conditions and warranties, whether express or implied and whether arising under statute or otherwise; as to the condition, suitability, quality, fitness or safety of any goods or services supplied under the Promotion are expressly excluded to the full extent permitted by law. Any liability VE may have to a VEW Member in respect of such goods or services which cannot be excluded is limited, where permitted, to supplying, or paying the cost of supplying, the goods or services again.
  2. VE is not liable for: any delay in issuing a Membership; any use of a Membership by a person other than the Member and any benefits derived from the use of the Membership by that other person (such as the receipt of a Bonus Offer); any correspondence between VE and the member lost or delayed in the mail or email; the suspension or termination of the promotion; any disruption to the promotion or any delay or inability to provide any Bonus Offer caused by circumstances beyond the control of VE.

 

6. Privacy Policy

  1. VE respects your rights to privacy under the Privacy Act 1988 and is required to comply with the national privacy principles in respect of the collection of personal information from individuals.
  2. The personal information collected under the Video Ezy Website Membership program includes your name, address and email address which is required to enable us to properly conduct the VEW Membership including the award of Bonus Offers. It is optional for you to provide us with any additional personal information contained in the Registration. You will be eligible to receive VEW direct marketing material either by post or by email. If you indicate on the application form, or at any time thereafter, that you do not wish to receive this, it will not be sent to you.
  3. We will not disclose personal information collected about you to any other party outside of Video Ezy Australia (VEA).
  4. VE adheres to a strict internal policy code to ensure that privacy is adhered to. You may request access to the personal information we hold about you at any time and you may request us to amend you personal records if you believe the information to be incorrect. For all privacy enquiries please contact: PRIVACY OFFICER PO Box 3531, Rhodes Shopping Centre, Rhodes NSW 2138

 

7. Resolution of Disputes

  1. Any question or dispute regarding the Promotion or in connection with member's participation in the Promotion will be resolved by VE in its sole discretion.

 

8. General

  1. In these terms and conditions: "VE" means Video Ezy Marketing and divisions of Video Ezy Australia Pty Ltd (ABN 74 073 076 294) or its authorised representatives. "Participating VE stores" means those Video Ezy stores from time to time participating in the Promotion.
  2. Employees and their immediate families, of Video Ezy Australia Pty Ltd (ABN 74 073 076 294), or its agents, contractors or franchisees, are ineligible to take part in the Promotion or apply for a VEW Membership.
  3. The promoter is Ezy Entertainment Marketing Pty Ltd (ABN 87 070 043 248) of PO Box 3531, Rhodes Shopping Centre, Rhodes NSW 2138. Permit Numbers will be issued for each promotion where necessary.
  4. Some titles on the VEW may not be available at all Video Ezy stores.

 

Promotional offer terms and conditions

Rental Guarantee
‘Rent it now or rent it free’ (If nominated title is unavailable for rent).
*A Free Overnight Rental Voucher will be issued for the nominated ‘Rental Guarantee’ title if the nominated title is unavailable to rent. Normal membership & hiring conditions apply. Limited time only. Not valid in conjunction with any other offer. Limit of one voucher per membership. Not transferable or redeemable for cash. Only valid at store of issue. Late fees/Extended rental fees will be charged at the regular overnight new release rental rate. Offer only available from shelf date of nominated title. At participating Video Ezy stores. Excludes Blu-ray discs.

Price Guarantee
‘You’ll buy our Price Guarantee title for the cheapest price in Australia or we’ll beat any lower advertised price by $1.’ (Only applies to nominated Price Guarantee title).
*You may find a commercial advertisement by a competitor at a lower price than our advertised price in the 10 days from the advertised Video Ezy release date. If so, simply bring in the advertisement and if we haven’t discounted our price already, we will beat the competitors advertisement by $1 instantly. A copy of the competitor’s advertisement must be presented to obtain offer. In the event that you have already purchased an identical product from Video Ezy in the 10 days from the advertised Video Ezy release date we will refund you the difference plus $1(Excludes clearance and percentage off promotions). Only valid at original Video Ezy store of purchase. If you have already purchased an identical product from Video Ezy proof of purchase must be presented to obtain offer. Competitors must be in stock of the item. Offer valid on identical product version and edition in stock at a local retailer. Offer valid 10 days from the advertised Video Ezy release date. While stocks last. At participating Video Ezy stores.

Quality Guarantee
‘We guarantee quality on all Ex-Rental DVDs & Games or return it for exchange’
*If, within 14 Days from purchase, a Video Ezy Ex-Rental DVD or Game is faulty simply return it to the store of purchase and you will receive an identical product in exchange.Exchange for identical product version or edition. If the identical product is not available Video Ezy will refund the purchase price. Proof of purchase must be presented to obtain offer. Only valid at original Video Ezy store of purchase. Excludes damage arising from misuse or defective hardware. At participating Video Ezy stores.

Supersize
At participating stores. While stocks last. Limit 1 per title per customer. New Release title must be rented or bought to be eligible to buy Supersize title for specified amount. Not to be used in conjunction with any other offer. Limited time only. ‘SSP’ refers to ‘Suggested Sale Price’. See in-store for conditions. # Saving based on Recommended Retail Price as recommended by distributor.

Upsize
At participating stores. While stocks last. Limit 1 per title per customer. New Release title must be rented or bought to be eligible to buy Upsize title for specified amount. Not to be used in conjunction with any other offer. Limited time only. ‘SSP’ refers to ‘Suggested Sale Price’. See in-store for conditions. # Saving based on Recommended Retail Price as recommended by distributor.

Gift With Purchase
At participating stores. While stocks last. Limited time only. One gift with purchase of specified title only. ‘SRP’ refers to ‘Suggested Retail Price’. See in-store for conditions.

Only to rent
At participating stores. Limited time only. While stocks last. See in-store for conditions.

Lay-Bys
Conditions of Lay-by: The customer must be a member of this Video Ezy store. Creating an account is easy. Please ask in-store. The customer is deemed to have agreed to the following terms:

Terms of Lay-by: Payments are required at least fortnightly and should consist of 3 or more instalments. The final payment must be received on or prior to the lay-by expiry date. If a lay-by is cancelled, the deposit is forfeited. When either the customer or Video Ezy cancels a lay-by, the customer has the right to a refund, less the deposit paid. The customer will not forfeit their deposit if the goods are unable to be supplied by Video Ezy.

Should the customer fail to honour the terms of the lay-by, such as not making regular payments or not paying the full amount by the agreed date, Video Ezy shall contact the customer in writing or by phone and provide the customer with 7 days in which to resolve the situation. Should the customer not resolve the situation within this 7 day period, their lay-by will be cancelled. The customer is entitled to a refund of any monies paid, less any deposit paid.

Video Ezy does not allow partial collections. The lay-by must be collected in full once final payment has been made.

It is the responsibility of the customer to advise Video Ezy of any change in their contact details.

Please supply this lay-by docket when making payments.

Video Ezy will accept payment by cash, EFTPOS and most major credit cards.

Premiere Movie Event
At participating stores. Limited time only. While stocks last. See in-store for conditions.

2 for $30 retail
At participating stores. Limited time only. While stocks last. ‘SSP’ refers to ‘Suggested Sale Price’. ‘SRP’ refers to ‘Suggested Retail Price’. See in-store for conditions.

2 for $30 ex-rental
At participating stores. Limited time only. While stocks last. ‘SSP’ refers to ‘Suggested Sale Price’. ‘SRP’ refers to ‘Suggested Retail Price’. See in-store for conditions.


FLASH REWARDS PROGRAM MEMBERS TERMS AND CONDITIONS

 

THE FLASH REWARDS MEMBER CARD IS ISSUED FOR USE AT ANY PARTICIPATING VIDEO EZY STORE ONLY. PLEASE READ THESE TERMS OF USE, ALL RULES AND POLICIES RELATING TO THE FLASH REWARDS PROGRAM AND VIDEO EZY'S MEMBERSHIP TERMS & CONDITIONS AT www.videoezy.com.au/flashrewards (COLLECTIVELY, THE ‘AGREEMENT") FORM PART OF THE FLASH REWARDS PROGRAM. UPON RECEIPT, AND/OR USE OF THE FLASH REWARDS CARD, YOU WILL BE BOUND BY EACH OF THE TERMS OF AGREEMENT. VIDEO EZY RESERVES THE RIGHT, WITH NOTICE TO YOU AT ITS SOLE DISCRETION TO MODIFY THESE TERMS AND CONDITIONS OF USE AT ANY TIME AND SUCH MODIFICATION WILL BE EFFECTIVE IMMEDIATELY UPON BEING CHANGED. YOUR CONTINUED USE OF THE FLASH REWARDS CARD WILL INDICATE YOUR ACCEPTANCE OF THESE MODIFIED TERMS AND CONDITIONS OF USE.

 

1. THE OFFER

(a)   Ezy Entertainment Marketing Pty Ltd (Video Ezy) and participating Video Ezy stores (Video Ezy Store) exclusively provides to Video Ezy Flash Rewards Members (Member) benefits in the form of a discount or preferential rate, pricing or service as provided by Video Ezy and associated Partners of the Flash Rewards Program (Program).

(b)   This Program is also subject to Video Ezy's standard membership terms and conditions. To view Video Ezy's standard terms and conditions please visit www.videoezy.com.au.

2. ELIGIBILITY

The Offer is available to all:

(a)   Existing Video Ezy members who enter into this Agreement with Video Ezy for the purposes of this Program; and

(b)   New Customers,

("Eligible Customer")

(c)   Membership in the Program is available to individuals (you) as stated in these Program terms and conditions. You must be at least 18 years of age to be a member of this program. You may maintain only one account. Companies and/or other entities cannot enrol to be a member.

(d)   The fee to be a Member is $59.95 (incl GST) unless promoted at a special rate from time to time as advised in writing by Video Ezy for a term of 12 months from the date of issue. The trading currency is Australian dollars only.

(e)   Payment of your membership fee is to be done either online or in store when you register to become a Member.

(f)    Membership to Program is open to Australian residents only.

3. THE SERVICES

(a)   The Flash Rewards Card (Card) entitles you to use of the Program services and you agree that you will use the services only for your benefit. Use of the services by you constitutes your agreement to the terms and conditions as amended from time to time by Video Ezy.

(b)   The Card remains the sole property of Video Ezy and shall be returned to Video Ezy promptly upon our written request in accordance with this Agreement.

4. ISSUING REWARDS CARDS

(a)   Within four (4) calendar weeks following the date you entered this Agreement and make payment of your membership fee, Video Ezy will arrange for your Card to be sent by regular post to you at your current billing address registered with Video Ezy. It is your responsibility to keep your personal details updated. If your personal details change and you fail to notify Video Ezy we may not be able to offer or provide to you the benefits from the Program. Members are able to go into any participating Video Ezy store and change their personal details by providing either relevant photo identification and supporting documents such as, but not limited to, drivers licence, passport, rental agreement and utility bill in order to identify your identity prior to changing any of your personal details or prior to renting at any participating Video Ezy store that is not your primary store.

(b)   Each Card will be issued by Video Ezy to you and in your name only.

(c)   Associated Partners of this Program may include offers to Members from time to time from third party entities other than Video Ezy. These offers are accepted by Video Ezy in good faith as to the appropriateness of the offer for Members and the ability of the third party to deliver in accordance with any offer they make. Video Ezy accepts no responsibility or liability whatsoever with regard to any matter that may arise between the Member and any third party in relation to any offer that a third party has made through the Program.

(d)   Members agree that Video Ezy does not guarantee or warrant that any or all of the benefits or privileges of the Program will be available at all times. Video Ezy reserves the right to change, modify, limit or cancel any part of the Programs benefits at any time. This includes increasing or decreasing any requirements for a reward, changing the value of the rewards or limiting the availability of rewards.

5. USE OF FLASH REWARDS CARDS

(a)     As a Member you will be entitled to use your Card to rent at any participating Video Ezy store. For Members who are not a Video Ezy member, they will need to sign a Video Ezy membership form in store. These terms and conditions may also be viewed on the Video Ezy website at www.videoezy.com.. Members who conduct a rental transaction through use of their Card at any participating Video Ezy store will be bound by the same terms and conditions as signed by you at your Primary Video Ezy store.

For avoidance of doubt "Primary Store" means the store that the Member commenced their Video Ezy rental membership from.

A "Non-Primary Store" means other participating Video Ezy stores other than the Primary Store that the Member is able to use their Card for the purposes of rental without the need to fill out a Video Ezy membership form for that specific participating Video Ezy store.

Member agrees that if requested by a participating Video Ezy store, they are to show proof of identification such as, but not limited to, drivers license or utility bill in order for the Member to complete a rental or retail transaction at that Non-Primary store.

(b)     The Member must notify Video Ezy in the event of lost or stolen Card, any change of address of the Member or unauthorised use of the Card. The Member agrees to be responsible and liable for charges incurred through the use of the Card until it is returned, reported lost or stolen to Video Ezy.

(c)     The Member acknowledges and agrees that the Card remains the sole property of Video Ezy at all times and is not transferrable and will be honoured only when properly presented. It must not be altered or defaced.

(d)     The privileges of the Card can be withdrawn at any time and the cardholder agrees to surrender their Card on request of Video Ezy. Use of the Card after such request is fraudulent and subject to legal action.

(e)     Video Ezy and Video Ezy Store reserves the right to dishonour, terminate or suspend Members privileges immediately and also use of the Card if the Member has breached this Agreement, defaults and/or fails to remedy such breach within thirty (30) days of receipt of that notice of breach from Video Ezy and Video Ezy Store. Upon termination of membership, all outstanding products must be returned to the Video Ezy Store at which rental was made and payment of all outstanding accounts due and owing.

(f)      Notwithstanding any other provision of these terms and conditions, the use of the Card is subject to terms and conditions as issued or amended by Video Ezy from time to time. For full terms of use visit www.videoezy.com/flashrewards.

(g)     Video Ezy is responsible and liable for the Card and Program and if a Member has any enquiry or complaint that in any way relates to the Card or Program, the Member may contact the Customer's Support Desk on 1300 067 113.

(h)     Each Card is only valid for 12 months from the date of issue up to and including the expiry date as printed on the card.

(i)      A Card is non-transferrable and cannot be redeemed for cash.

(j)      A Member must present their Card at the time of any rental transaction. All transactions under Card can only be conducted in the name of the Card holder and cannot be assigned, sold, refunded, transferred, exchanged or otherwise dealt with except in accordance with the terms and conditions.

(k)     The Member acknowledges and agrees that:

(i)             If the Card as issued by Video Ezy is used as a rental Card at any participating Video Ezy store he/she agrees and accepts to bound by the standard Video Ezy membership terms and conditions as amended by Video Ezy from time to time. and the policies of the Video Ezy Store that a rental transaction is conducted and Member agrees that all rental product must be returned to the Video Ezy Store where the rental/hire transaction was made from;

(ii)            the Member accepts all liability for charges incurred by the use of such Card;

(iii)           pay any unpaid hiring charges and costs to repairing and replacing any lost or damaged rental item(s)/goods hired from a participating Video Ezy store.

(iv)          Member agrees that upon acceptance and first use of the Card, the Members standard Video Ezy membership card will be void and the Member is required to use their Flash Rewards card for all their rental transactions at any participating Video Ezy store.

(v)           Member agrees that upon expiration of their Card, the Member has an option to either renew their Card or visit their primary or non-primary store where a Member will offered a standard Video Ezy membership card at the store's discretion.

6. REPLACEMENT OF FLASH REWARDS CARDS

Video Ezy will replace a Card with a new Card if it is damaged, lost or stolen, subject to the payment of the replacement Card fee then applicable by the Member. Member may contact Video Ezy to arrange a replacement Card by visiting any participating Video Ezy store upon presentation of valid ID.

7. EARLY TERMINATION

(a)     You may terminate your membership at any time by giving thirty (30) days written notice to Video Ezy and/or visiting a Video Ezy store and returning the Card;

(b)     Video Ezy may terminate or suspend your use of the Card immediately if Member has breached this Agreement and has failed to remedy such breach within thirty (30) days of receipt of such written notice from Video Ezy;

(c)     Termination will not affect obligations incurred before the termination;

(d)     Any notice to be giving in writing to Video Ezy should be addressed to:

Flash Rewards Video Ezy

PO Box 3531
RHODES SHOPPING CENTRE
RHODES NSW 2138

(e)     Any notice to be given to you will be sent by post addressed to your last current address notified by you to Video Ezy.

(f)    The Member agrees that they will not be entitled to any pro-rata upon termination by either Video Ezy or Member upon cancellation of Card, any credit that remains outstanding on the Card cannot be converted to cash or credit for the purposes of rental or retail purchase at any participating Video Ezy store.

8. PRIVACY

Video Ezy will collect, use and disclose Members' personal information in accordance with the Privacy Act 1988.

The Member authorises Video Ezy and participating Video Ezy Stores to disclose information about you to organisations within the Video Ezy Group and organisations and agencies that Video Ezy uses in ordinary administration of its business including debt collection and other processing, printing and mailing, as well as third parties and promotional agencies who form part of Video Ezy's product/service delivery. Video Ezy may also disclose information to existing and potential purchasers and franchisees of its business. You may request access to personal information about you by either contacting the Video Ezy store where application of membership was made or obtain more information by contacting the Privacy Officer at:

Ezy Entertainment Marketing Pty Ltd
PO Box 3531
RHODES SHOPPING CENTRE
RHODES NSW 2138

Member authorises Video Ezy to communicate by SMS, mail, email or other electronic medium to such address or phone number as supplied by the Member to Video Ezy (including promotional material and newsletters) unless member notifies Ezy Entertainment Marketing Pty Ltd in writing at the abovementioned address that they do not wish to receive any further materials or notices.

Video Ezy collects and uses personal information about you to:

(a)   Enable Video Ezy to process your application for membership;

(b)   To enable Video Ezy to administer your membership application; and

(c)   To allow you to participate in the benefits provided to you under your membership which may include the receipt of newsletters, promotions, mail, SMS, emails and information about products and services.

For further enquiries relating to Members personal information with respect to this Program, Members may contact the Privacy Officer on 1300 067 113 or email customercare@flashrewards.com.au

9. MISCELLANEOUS

(a)     Video Ezy reserves the right at any time:

(i)     to cease to proceed with all or any part of this Program for any reason at any time;

(ii)    to vary the terms or content of all or any part of this Program including (without limitation) any time or date in this Program and these terms and conditions; and/or

(iii)   not to provide a Card to any Eligible Customer who has not fully complied with these terms and conditions.

(b)     To the fullest extent permitted by law, Video Ezy will not be liable to any Flash Rewards Member or any third party for any cost, loss, damage, expense or claim arising out of or in connection with the Program and use of the Card.

(c)     This Agreement is governed by the law of New South Wales and each party irrevocably and unconditionally submits to the jurisdiction of the Courts of New South Wales.

(4)    If any of these terms and conditions are varied or amended in any way by Video Ezy, Video Ezy will promptly publish the variation or amendment on the Video Ezy website at www.videoezy.com/flashrewards.

(5)    As a Member you may be entitled to become a VIP Member if you have made the minimum required spend which may entitle you to additional benefits and rewards as being a VIP Flash Rewards Member. Once you have earned the status of a VIP Flash Rewards Member in any calendar year, you will maintain such status through the end of the following calendar year. Please visit any Video Ezy store participating in the Program for further details.

(6)    Video Ezy agencies and companies associated with this Program will not be liable for any loss or damage whatsoever which the Member has suffered, including but not limited to, indirect or consequential loss, or for any personal injury suffered or sustained as a result of the use of the rewards except for any liability which cannot be excluded by law.

(7)    For any reason any part of the Program and its rewards is not available, for the purposes of this promotion are faulty or defective, Video Ezy and its associated partners will ensure that any necessary repair to or replacement of the offer under its normal warranty procedures are carried out or replacement of the same value is supplied.