Terms and Conditions

ONLINE STORE TERMS AND CONDITIONS

Welcome to videoezy.com and thank you for shopping with us.

These Terms and Conditions govern the use of videoezy.com ("the website") and the purchase of any goods from it. The website is operated and managed by Élan Media Partners ("Élan Media Partners") (ABN 73 144 018 002)

We invite you to print out our Terms and Conditions, or we can email these to you on request. Changes to our Terms and Conditions and Frequently Asked Questions are made from time to time, and your continued use of our website following any change shall be deemed as your acceptance of such change. It is the user’s responsibility to regularly check our Terms and Conditions for changes.

If you need more assistance please contact our Customer Service team by email at enquiries@videoezy.com.au. Normal business hours are from 9.00am to 5.00pm Monday to Friday (AEST).

Acknowledgment and acceptance of Terms and Conditions

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Élan Media Partners reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Limitation of Liability

Any liability of Élan Media Partners or its Associates in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Élan Media Partners be limited to:

1. in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Disclaimer

The information contained on the website is provided by Élan Media Partners in good faith. To the best of Élan Media Partners's knowledge, the information is accurate and current. However, Élan Media Partners and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders ("Élan Media Partners's Associates") do not make any representation or warranty as to the accuracy or completeness of the information.

To the fullest extent permitted by applicable law, Élan Media Partners disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Élan Media Partners makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.
You expressly acknowledge and agree that Élan Media Partners does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Élan Media Partners is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.

You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", Élan Media Partners will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.

Copyright

Copyright in the videoezy.com website is property of Élan Media Partners. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Élan Media Partners, Video Ezy Australasia Pty Ltd and third parties. This property may only be used for the purposes of browsing the videoezy.com website and acquiring goods and services of videoezy.com.

Applicable Law

These Terms and Conditions are governed by the laws in force in Victoria, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts, which may hear appeals from those courts.

Virus Warning

All care is taken to ensure that videoezy.com websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Information Provided by You

If you purchase goods and services from videoezy.com or create an account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Élan Media Partners with current, complete and accurate customer information when asked to do so by the website or an employee of Élan Media Partners.

Privacy

At Videoezy.com, we would like to assure you that we take your information and privacy very seriously. The following is a description of what we do and don't do with your details.

1. Information you provide us
   • For Videoezy.com to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.
   • Outside of information that you enter on the web site, we also receive and store certain types of information when you interact with Videoezy.com, this is provided through the use of Cookies.
2. What are Cookies?
   
   • Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.
   • Cookies enable our systems to recognise your browser and welcome you back to the Store.
   • By disabling cookies, you will not be able to participate in some of the features offered by Videoezy.com
   • Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
   • We recommend that you leave your Cookies enabled otherwise, you will not be able to shop with us.
   • Our cookies don't send us back any information about your computer or any other information on your hard drive.
3. How do we use the information?
   • Information that you have provided us will be used in three ways:
     • To enhance your shopping experience
     • To communicate to you new products and services and also at times, the opportunity to up take on special promotions or offers. You have the option to opt-out of this communication by replying to the communication with an unsubscribe message or to change your preferences through My Account
     • To generate a holistic but anonymous view of the Videoezy.com customer base. This information will allow us to analyse trends and demographics to help Videoezy.com improve on the services provided.
     • It is important to note that we only send periodical communications to people who have "opted in" to receive it. We do not set out to "spam" our members in any way and honour their right to privacy.
4. Disclosing Your Information
   • Partners:
     Third party companies and individuals have been engaged to perform functions on behalf of Élan Media Partners. Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions, but all information will only be used to perform their appropriate functions and not for other usage.
   • Authorities:
     Élan Media Partners will pass on any information relating to suspected fraudulent activity to appropriate authorities
   • Partner Stores:
     With organizations that we operate but do not own, your information will be shared with that business. Please note, that we only go into partnerships with stores who have the same regard to Privacy as we do. We will not at any time share your financial information with the partner store.
   • Industry Groups:
     From time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not provide any direct personal information that identifies you as our customer.
   • Verification of Accounts:
     We do use various details to verify information given to us by our members. At times, we use:
     • names on member accounts to compare with information on credit cards
     • we use member phone numbers and email addresses provided to us to communicate with customers about payments
     • we use member addresses to check against credit card billing addresses etc.
     • in cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities
     • Many of these checks are done manually and communication is handled carefully by a member of Élan Media Partners' own Customer Service team.
   • Lost login and Password details:
     Many account holders often forget details such as their passwords and so are able to request an email be sent to them notifying them of their password.
5. Information Security
   • All information submitted to Videoezy.com is secured using Secure Sockets Layer (SSL)
   • Customer credit card details are only used to process payment and are not saved in the Videoezy.com system, we use eWAY to guarantee the best possible security for our online transactions. eWAY has multiple firewalls to protect important data and features 1024 bit data encryption. No credit card information is stored on Video Ezy's web servers.
   • Information sitting on the Videoezy.com website is protected by state-of-the-art encryption and firewall technology
6. Accessing Your Information
   • Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.
   • Videoezy.com provides you with the following tools to manage your information, the tools will evolve as the Videoezy.com website evolves:
     • My Account (To manage all personal details)
   • If you need more assistance please contact our Customer Support team by email at enquiries@videoezy.com.au. Normal business hours are from 9.00am to 5.00pm Monday to Friday (AEST).
7. Children's Privacy
   • It is important that any information provided or purchases made by children have the consent of parents or guardians.
8. Other Privacy information you should be aware of:

   Sign out or close your browser once you have finished shopping within Videoezy.com or associate partner stores. This is to ensure that others cannot access your personal information and correspondence.
   If you share a computer with someone or are using a computer in a public place like a library or Internet café. You as an individual are responsible for the security of and access to your computer.

   • You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and Videoezy.com
   • Further Privacy information can be obtained on the Australian Privacy Commissioner's Web Site

   If you need more assistance please contact our Customer Support team by email at enquiries@videoezy.com.au. Normal business hours are from 9.00am to 5.00pm Monday to Friday (AEST).

9. Membership

   An Videoezy.com account holder may not have more than one active account, whether this is by use of name, email address, an alias or combination thereof. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as gift vouchers, promotional benefits and the value therein.
   Videoezy.com accounts are non-transferable. You may update, edit or terminate your account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times.
   As an Videoezy.com account holder, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your account and password.

Product Information

Prices of goods and services and delivery and other charges displayed on the Videoezy.com website are current at the time of display. These prices are subject to variation without notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

If an error is discovered in the price of the item(s) you have ordered, we will inform you and issue a full refund as soon as possible. We shall be under no obligation to fulfil an order for an item which was advertised at an incorrect price, if the item(s) has been charged and not dispatched we will cancel and refund your order.
Some products on Videoezy.com may not be immediately available for dispatch from our supplier, due to circumstances beyond our control. However, where possible, we will advise you of any delay by advertising the release or campaign (sale) date accordingly. By submitting your order after being advised of such delays, you are accepting such timeframes into which the item/s will be shipped. If there are any changes in the release date to which you have previously accepted, we will endeavour to contact you as soon as possible.

Placing and Accepting Orders

Orders will not be dispatched until payment in full has been received and Videoezy.com is satisfied with the integrity of the order.

Without limiting the operation of any other Terms and Conditions herein, Videoezy.com is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Cancellation by Us

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by You

If you need to cancel an order, please contact us immediately by email at enquiries@videoezy.com.au. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

Delivery

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date.

When you order products from Videoezy.com and the total value of an individual order is $60, you will receive free standard shipping on that order. This offer excludes bulky items – large DVD boxsets. We will sometimes also have a free shipping offer on a particular title. Please note free shipping is only available domestically via Surface Mail. We reserve the right to end or change this Free Shipping offer at any time.
Please note that if an item has been lost in transit, you must contact us within 30 days of the item being shipped from our warehouse in order to qualify for consideration for a replacement item. We will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Returns & Exchanges

The item I received is not the item I ordered
Videoezy.com will:

• Replace the item at no cost to you OR
• Provide a full refund (including the cost of shipping) OR
• Issue you with a Videoezy.com voucher (including the cost of shipping)

You must

• Email us with your order number and which item/s you received within 14 days to be considered for an authorisation for returns (RA)
• Have an RA in order to claim for a refund/replacement item

Please allow at least 14 days for a replacement item to be sent to you (please allow extra time if you are returning an item from an international destination). If you have not received your replacement item within 14 days of returning it to us, or your refund within 7 days, please contact our customer service team on enquiries@videoezy.com.au

I did not receive my order
Videoezy.com will email you an estimated date for delivery once the item is dispatched from our warehouse.
If you do not receive your order as advised, please contact our customer service team on enquiries@videoezy.com.au and include your order number.

We will then provide you with a claim form to lodge an investigation with our shipping partner. If the order is not located, we are not obliged to replace the order, although we may do so at our discretion.

As we are able to trace orders sent via Australian Air Express (for orders shipped within Australia), we would encourage you to select this shipping method for added security and peace of mind.

My order was delivered late
We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post and Australia Air Express who we believe will always do their best to deliver products by the estimated delivery date.

My order was damaged in transit
If your item was damaged between leaving our warehouse and arriving at your delivery address, Videoezy.com will

• Replace the item at no cost to you OR
• Provide a full refund (including the cost of shipping) OR
• Issue you with a Videoezy.com voucher (including the cost of shipping)

You must:

• Email us with your order number and the condition of your item/s within 14 days to be considered for an authorisation for returns (RA)
• Have an RA in order to claim for a refund/replacement item

We will then:

• Assess your application – we may ask for a photo of the item
• If we authorise a return, we will email you an RA number and instructions for returning the item/s to us.

Please allow at least 14 days for a replacement item to be sent to you (please allow extra time if you are returning an item from an international destination). If you have not received your replacement item within 21 days of returning it to us, or your refund within 14 days, please contact our customer service team on enquiries@videoezy.com.au.

Damaged Case
Should you receive a cracked or damaged case, we will be happy to mail you a replacement. Simply contact our Customer Service Team and request a replacement.

The item I ordered arrived faulty or didn’t work as intended
If your item is found to be faulty, Videoezy.com will

• Replace the item at no cost to you OR
• Provide a full refund (including the cost of shipping) OR
• Issue you with a Videoezy.com voucher (including the cost of shipping)

You must

• Email us with your order number and the fault or problem with the item/s within 14 days to apply for an authorisation for returns (RA)
• Have an RA in order to claim for a refund/replacement item

We will then

• If we authorise a return, we will email you an RA number and instructions for returning the item/s to us.
• Examine and test the faulty item/s (all products that are found to be non-defective will incur the delivery costs of returning the item to Videoezy.com)
• If a product is deemed to be faulty, normal warranty conditions for that product apply.

Please allow at least 14 days for a replacement item to be sent to you (please allow extra time if you are returning an item from an international destination). If you have not received your replacement item within 21 days of returning it to us, or your refund within 14 days, please contact our customer service team on enquiries@videoezy.com.au.

I've changed my mind and no longer want the item I ordered
We are happy to exchange any unopened DVD within 14 days, provided the goods are returned in PRISTINE condition. A Return Authorisation will be approved at our discretion and all postage costs are to be incurred by the customer. If the product is damaged upon receipt in our warehouse, we are unable to accept the return and the item will be mailed back to you.

A processing fee of $2.00 will be incurred for each item which is returned. 

Once the returned item has been processed a refund will be issued less the $2.00 processing fee for each item.

I've had my item for a while, but it no longer works as described
We will assist where possible with the repair or replacement of faulty items. Where appropriate, we are also happy to work with our suppliers on your behalf or provide you with the contact information for the right people to speak to.

Video Ezy Online Gift Vouchers

Gift Voucher Terms and Conditions

• Vouchers are redeemable at videoezy.com online store only and not redeemable in any bricks and mortar store.
• Vouchers are in currency AUD
• Vouchers may not be redeemed for the purchase of Gift Vouchers (you cannot purchase a Gift Voucher with another voucher)
• The recipient of the Gift Voucher will receive the voucher details 24 hours after purchase.
• One or more Gift Vouchers can be redeemed against an order.
• If your order is less than the value of your Gift Voucher(s) the balance will remain on your Gift Voucher for redemption at a later date.
• If the order exceeds the amount of the voucher, the balance must be paid by our available payment options.
• Vouchers are partially redeemable and it is up to the bearer to use the full value within the validity period. Expiry Dates are provided on all Vouchers and unused portions will expire immediately after the stated expiry date. Any unused balance will not be refunded or credited when expired.
• Videoezy.com is not responsible for the loss of Gift Vouchers.
• Gift Vouchers are valid for 365 days after the purchase date
• Videoezy.com Gift Vouchers are not redeemable for cash
• We reserve the right to change any terms contained in these Terms of Use at any time. Changes to Terms of Use will be available on www.videoezy.com
• If ineligible products are added to the cart - the Gift Voucher will only be applied to the eligible items.
• Gift vouchers purchased in and valid for a bricks and mortar store are not redeemable on www.videoezy.com online store.

Suppliers

If you enter into a transaction through Élan Media Partners to purchase services or vouchers for those services supplied directly by a third party, Élan Media Partners is not responsible for the provision of those services or for any misunderstanding between you and the supplier.

In all arrangements involving the direct provision of services by third parties, Élan Media Partners accepts no liability of any kind in connection with or arising from such an arrangement.

ONLINE MEMBERSHIP TERMS AND CONDITIONS

These terms and conditions form the basis of the Video Ezy Online MEMBERSHIP. Information on how to enrol, the Registration and General Terms and Conditions for Participation form part of these terms and conditions.

The Video Ezy Website (VEW) has free membership online which, from time to time, offers special, bonuses and privileges to members who register their details online at www.videoezy.com.au

1. Members
   1. VEW customers who wish to apply for a membership must register online at www.videoezy.com.au, and in doing so they agree to be bound by these terms and conditions. Only individuals may be members and may only hold one membership at any one time. Registrations submitted for membership to be registered under the names of two or more individuals or by corporations will not be accepted.
   2. Membership to the VEW is only open to residents of Australia.
   3. VE may reject or refuse any Registration at its discretion.
   4. VE may cancel any membership at any time without notice and for any reason, including (without limitation) if the member: fails to comply with these terms and conditions; supplies any misleading information or makes misrepresentations to VE, any participating VE stores, or any Rewards provider; dies or becomes bankrupt; fails to comply with the terms on which any reward or promotion is offered; or abuses any privilege accorded to the Member.
   5. A Member may terminate or cancel the VEW Membership at any time by emailing webmaster@videoezy.com.au
2. Receiving bonus offers based on VEW Membership
   1. A Member who receives a Video Ezy bonus offer will by entering their Membership logon details online, receive the Bonus Offer with specific terms and conditions for each offer.
   2. A Member cannot combine a VEW Bonus Offer with any other VEW or VE Offers.
   3. Any Participating VE stores shall be entitled to assume, on presentation of a VEW bonus offer, that the presenter is the registered Member. Normal membership and hiring conditions in-store apply to all offers redeemed.
   4. Bonus Offers have no cash or monetary value and cannot be sold, transferred, assigned, or otherwise dealt with except in accordance with these terms and conditions.
3. Variation or change to Terms and Conditions
   1. VE reserve the right to vary the terms and conditions of VEW membership, or suspend or terminate the Promotion at any time without prior notice.
   2. Without limiting clause 7.1, VE may at any time in its absolute discretion and without notice, cancel the VEW Memberships, introduce an expiry date for use of the Membership offers or make any other change to membership privileges.
   3. VE will endeavour to advise members of information about Promotions (such as any changes of the kind listed above), but VE will not be liable for any failure to do so.
4. Notice
   1. Any notice to members will be posted to the member at the mail or email address appearing in VE records. Notices to VE shall be posted to PO Box 3531, Rhodes Shopping Centre, Rhodes NSW 2138 or to feedback@videoezy.com.au
5. Limitation of Liability
   1. All conditions and warranties, whether express or implied and whether arising under statute or otherwise; as to the condition, suitability, quality, fitness or safety of any goods or services supplied under the Promotion are expressly excluded to the full extent permitted by law. Any liability VE may have to a VEW Member in respect of such goods or services which cannot be excluded is limited, where permitted, to supplying, or paying the cost of supplying, the goods or services again.
   2. VE is not liable for: any delay in issuing a Membership; any use of a Membership by a person other than the Member and any benefits derived from the use of the Membership by that other person (such as the receipt of a Bonus Offer); any correspondence between VE and the member lost or delayed in the mail or email; the suspension or termination of the promotion; any disruption to the promotion or any delay or inability to provide any Bonus Offer caused by circumstances beyond the control of VE.
6. Privacy Policy
   1. VE respects your rights to privacy under the Privacy Act 1988 and is required to comply with the national privacy principles in respect of the collection of personal information from individuals.
   2. The personal information collected under the Video Ezy Website Membership program includes your name, address and email address which is required to enable us to properly conduct the VEW Membership including the award of Bonus Offers. It is optional for you to provide us with any additional personal information contained in the Registration. You will be eligible to receive VEW direct marketing material either by post or by email. If you indicate on the application form, or at any time thereafter, that you do not wish to receive this, it will not be sent to you.
   3. We will not disclose personal information collected about you to any other party outside of Video Ezy Australia (VEA).
   4. VE adheres to a strict internal policy code to ensure that privacy is adhered to. You may request access to the personal information we hold about you at any time and you may request us to amend you personal records if you believe the information to be incorrect. For all privacy enquiries please contact: PRIVACY OFFICER PO Box 3531, Rhodes Shopping Centre, Rhodes NSW 2138
7. Resolution of Disputes
   1. Any question or dispute regarding the Promotion or in connection with member's participation in the Promotion will be resolved by VE in its sole discretion.
8. General
   1. In these terms and conditions: "VE" means Video Ezy Marketing and divisions of Video Ezy Australia Pty Ltd (ABN 74 073 076 294) or its authorised representatives. "Participating VE stores" means those Video Ezy stores from time to time participating in the Promotion.
   2. Employees and their immediate families, of Video Ezy Australia Pty Ltd (ABN 74 073 076 294), or its agents, contractors or franchisees, are ineligible to take part in the Promotion or apply for a VEW Membership.
   3. The promoter is Ezy Entertainment Marketing Pty Ltd (ABN 87 070 043 248) of PO Box 3531, Rhodes Shopping Centre, Rhodes NSW 2138. Permit Numbers will be issued for each promotion where necessary.
   4. Some titles on the VEW may not be available at all Video Ezy stores.

PROMOTIONAL OFFER TERMS AND CONDITIONS

Rental Guarantee:

‘Rent it now or rent it free' (If nominated title is unavailable for rent).

*A Free Overnight Rental Voucher will be issued for the nominated ‘Rental Guarantee' title if the nominated title is unavailable to rent. Normal membership & hiring conditions apply. Limited time only. Not valid in conjunction with any other offer. Limit of one voucher per membership. Not transferable or redeemable for cash. Only valid at store of issue. Late fees/Extended rental fees will be charged at the regular overnight new release rental rate. Offer only available from shelf date of nominated title. At participating Video Ezy stores. Excludes Blu-ray discs.

Price Guarantee:

‘You'll buy our Price Guarantee title for the cheapest price in Australia or we'll beat any lower advertised price by $1.' (Only applies to nominated Price Guarantee title).

*You may find a commercial advertisement by a competitor at a lower price than our advertised price in the 10 days from the advertised Video Ezy release date. If so, simply bring in the advertisement and if we haven't discounted our price already, we will beat the competitors advertisement by $1 instantly. A copy of the competitor's advertisement must be presented to obtain offer. In the event that you have already purchased an identical product from Video Ezy in the 10 days from the advertised Video Ezy release date we will refund you the difference plus $1(Excludes clearance and percentage off promotions). Only valid at original Video Ezy store of purchase. If you have already purchased an identical product from Video Ezy proof of purchase must be presented to obtain offer. Competitors must be in stock of the item. Offer valid on identical product version and edition in stock at a local retailer. Offer valid 10 days from the advertised Video Ezy release date. While stocks last. At participating Video Ezy stores.

Quality Guarantee:

‘We guarantee quality on all Ex-Rental DVDs & Games or return it for exchange'

*If, within 14 Days from purchase, a Video Ezy Ex-Rental DVD or Game is faulty simply return it to the store of purchase and you will receive an identical product in exchange.Exchange for identical product version or edition. If the identical product is not available Video Ezy will refund the purchase price. Proof of purchase must be presented to obtain offer. Only valid at original Video Ezy store of purchase. Excludes damage arising from misuse or defective hardware. At participating Video Ezy stores.

Supersize:

At participating stores. While stocks last. Limit 1 per title per customer. New Release title must be rented or bought to be eligible to buy Supersize title for specified amount. Not to be used in conjunction with any other offer. Limited time only. ‘SSP' refers to ‘Suggested Sale Price'. See in-store for conditions. # Saving based on Recommended Retail Price as recommended by distributor.

Upsize:

At participating stores. While stocks last. Limit 1 per title per customer. New Release title must be rented or bought to be eligible to buy Upsize title for specified amount. Not to be used in conjunction with any other offer. Limited time only. ‘SSP' refers to ‘Suggested Sale Price'. See in-store for conditions. # Saving based on Recommended Retail Price as recommended by distributor.

Gift With Purchase:

At participating stores. While stocks last. Limited time only. One gift with purchase of specified title only. ‘SRP' refers to ‘Suggested Retail Price'. See in-store for conditions.

Only to rent:

At participating stores. Limited time only. While stocks last. See in-store for conditions.

Lay-Bys:

Conditions of Lay-by:

• The customer must be a member of this Video Ezy store. Creating an account is easy. Please ask in-store. The customer is deemed to have agreed to the following terms:
  • Terms of Lay-by: Payments are required at least fortnightly and should consist of 3 or more instalments. The final payment must be received on or prior to the lay-by expiry date. If a lay-by is cancelled, the deposit is forfeited. When either the customer or Video Ezy cancels a lay-by, the customer has the right to a refund, less the deposit paid. The customer will not forfeit their deposit if the goods are unable to be supplied by Video Ezy.
  • Should the customer fail to honour the terms of the lay-by, such as not making regular payments or not paying the full amount by the agreed date, Video Ezy shall contact the customer in writing or by phone and provide the customer with 7 days in which to resolve the situation. Should the customer not resolve the situation within this 7 day period, their lay-by will be cancelled. The customer is entitled to a refund of any monies paid, less any deposit paid.
  • Video Ezy does not allow partial collections. The lay-by must be collected in full once final payment has been made.
  • It is the responsibility of the customer to advise Video Ezy of any change in their contact details.
  • Please supply this lay-by docket when making payments.
  • Video Ezy will accept payment by cash, EFTPOS and most major credit cards.

Premiere Movie Event:

At participating stores. Limited time only. While stocks last. See in-store for conditions.

Retail Promotions:

At participating stores. Limited time only. While stocks last. ‘SSP' refers to ‘Suggested Sale Price'. ‘SRP' refers to ‘Suggested Retail Price'. See in-store for conditions.

FLASH REWARDS PROGRAM MEMBERS TERMS AND CONDITIONS

Click here for terms and conditions.